FAQ
Frequently asked questions
General
What is M2aBot?+
M2aBot is a bilingual AI chatbot (French/English) designed for Atlantic Canada SMBs. It automatically answers your customers' questions 24/7 based on your website content.
Does M2aBot replace my employees?+
No! M2aBot handles repetitive questions (hours, prices, reservations) so your team can focus on in-person service. If a customer asks for a human, the bot transfers immediately.
How quickly is M2aBot ready?+
5 minutes. Paste one line of code on your site, the bot automatically scrapes your content and starts responding.
Installation
How do I install M2aBot?+
Copy a single line of JavaScript code and paste it before the closing body tag of your site. That's it!
Compatible with WordPress / Shopify / Wix?+
Yes! M2aBot works on any website that accepts JavaScript: WordPress, Shopify, Wix, Squarespace, and any HTML site.
How it works
How does the bot know what to answer?+
M2aBot analyzes your website using artificial intelligence and automatically learns your content. You can also add custom Q&As.
Does the bot speak French and English automatically?+
Yes! The bot detects the visitor's language and responds in the same language. No configuration needed.
Security
Where is my data hosted?+
All data is hosted exclusively in Canada, in certified data centers. PIPEDA compliant.
Are conversations encrypted?+
Yes. Conversations and lead data are encrypted at rest (AES-256) and in transit (TLS). IP addresses are hashed.
Billing
Can I try for free?+
Yes! Free 14-day trial with no credit card. All Starter plan features.
Can I cancel anytime?+
Yes. No commitment, no cancellation fees. Cancel in one click from the dashboard.
Do you accept CAD payments?+
Yes, all prices are in Canadian dollars. Secure credit card payment.